Frequently asked questions

FAQs

Do you accept fan mail or creative submissions?

Yes! We love hearing from our community.

If you’d like to send fan mail, artwork, or creative ideas, you’re welcome to mail them here:

Mushykinz LLC
Suite 230
100 Jericho Quadrangle
Jericho, NY 11753

Please note: This address is for mailed correspondence only. Got a question or just want to say hi? Reach out to us anytime through our contact form, we’d love to hear from you!

How do I take care of my MushyKinz?

Take a peek at our Care Guide to learn how to keep your MushyKinz in tip top shape!

When you’re not busy squishing and smushing it, don’t forget to tuck your MushyKin safely into its pouch, it loves a cozy home!

Why does my MushyKin look a little different?

Each Mushykin is a one-of-a-kind, artisan-crafted piece, lovingly made in small batches with great care and attention to detail.

From time to time, a rare few may arrive with charming little quirks, subtle imperfections that make them even more unique and extra special to collectors.

You may notice slight variations in colour, texture, or size, but rest assured we have a thorough quality control process in place to ensure every Mushykin meets our high standards (and keeps its signature charm!).

Are MushyKinz tested for safety?

At MushyKinz, safety and compliance are our top priorities. We’re proud to ensure that all of our products are thoroughly tested and fully compliant with ASTM safety standards, so you can enjoy them with confidence and peace of mind.

What age group are MushyKinz suitable for?

MushyKinz are fun to squish and a wonderful sensory product for kids (aged 3+), teens and adults. Please keep small parts away from children under 3 years of age.

How can I get in touch?

Got a question or just want to say hi? Reach out to us anytime through our contact form, we’d love to hear from you!