Please place your order by the deadlines listed on our Holiday Shipping Page to ensure delivery before December 25th.

We follow carrier-recommended cutoff dates, but we can’t guarantee delivery due to possible delays with carriers. We recommend ordering as early as possible.

Yes! We ship to many countries worldwide. Please see the international cutoff dates on our Holiday Shipping Page.

We ship to most countries worldwide—check the list during checkout to confirm your location. Delivery times and shipping costs are calculated at checkout before you pay. For international orders, we’ve partnered with DHL to ensure fast, reliable shipping.

All international orders are shipped using the DDP (Delivered Duty Paid) option, so any customs fees are prepaid—no surprises when your package arrives!

When will my order ship?

We aim to ship all orders within a few days. Since we’re a small team, occasional delays can happen during busy times, but we always do our best to get your order out quickly.

When will I get my order?

Estimated delivery times will be shown at checkout based on your location and shipping method.

Returns & Exchanges

All sales are final. Because we want every product to be brand new and never repackaged, we aren’t able to accept returns—even for unopened items. Thanks for understanding!

MushyKinz are available exclusively on our website! 🌟 Be sure to follow us on our socials channels and subscribe to our newsletter for the latest news on new drops, new ranges and other surprises!

Take a peek at our Care Guide to learn how to keep your MushyKinz in tip top shape!
When you’re not busy squishing and smushing it, don’t forget to tuck your MushyKin safely into its pouch, it loves a cozy home!

Our products are lovingly handmade in small, one-off batches to ensure each piece receives the time, care, and attention to detail it deserves. We pour so much love into every creation that we can only make a limited number at a time – it's our way of keeping each one truly special.

We don’t accept returns due to the handmade nature of our products, but if you’re not completely happy, we’d love to make it right. Just reach out via our contact form – we’re here to help!

Each Mushykin is a one-of-a-kind, artisan-crafted piece, lovingly made in small batches with great care and attention to detail.

From time to time, a rare few may arrive with charming little quirks, subtle imperfections that make them even more unique and extra special to collectors.

You may notice slight variations in colour, texture, or size, but rest assured we have a thorough quality control process in place to ensure every Mushykin meets our high standards (and keeps its signature charm!).

At MushyKinz, safety and compliance are our top priorities. We’re proud to ensure that all of our products are thoroughly tested and fully compliant with ASTM safety standards, so you can enjoy them with confidence and peace of mind.

MushyKinz are fun to squish and a wonderful sensory product for kids (aged 3+), teens and adults. Please keep small parts away from children under 3 years of age.

Got a question or just want to say hi? Reach out to us anytime through our contact form, we’d love to hear from you!